Help Desk

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Do you have a support contract? *Yes
No

Support Contract # (Optional)

First name *

Last Name *

Email *Your Email by which we will get back to you.

Subject *Your request Subject for which you are going to raise the ticket.

Description of Problem *Please provide a summary of the problem

Run the golden board *Pass
Fail
N/A

Run the MultiWriter wiring check
1. Enable fixture power from the test program
2. Make sure no UUT is installed
3. Wiring check is in the MISP setup
*Pass
Fail
N/A

Run the MultiWriter selftest in the MISP setup *Pass
Fail
N/A

Verify PWR-2 fuses *Pass
Fail
N/A

Verify any fixture fuses *Pass
Fail
N/A

Programming files *Programming Files can usually be found in \Fixture USBDrive\data files

MultiWriter debug log from a failing run *MultiWriter debug log can usually be found as c:\checksum\csisp.log

Screenshots of failure messages/results of wiring check *

What is the project name/SO? *Look on the test fixture for a white tag about the size of business card

Has the UUT or the BOM had a revision? *Yes
No

Have there been changes to the .spec file? *Yes
No

Has there been any mechanical re-work done on the fixture? *Yes
No

How consistent are the failures? *

What is the history of the fixture? *